FAQ

Where are these made and shipped from?

Our products are all made in South Carolina, USA, and we have warehouses in the U.S./CAN/U.K./AUS. Your items will be delivered from the warehouse which close to you for faster delivery.

When Will My Order Ship?

Orders are usually processed and shipped within 3 working days of purchase.

How Long Does Shipping Take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 20 working days. Your tracking number will be updated 3-7 days after your order has been shipped. 

IS MY INFORMATION SECURE USING THIS SITE?

Yes, we use the latest technology to ensure your information is secure. To get more information, please read our privacy policy

How can I get a free shipping cost?

Free shipping on orders over $79. 

Does the item run true to size?

Yes!It runs true to the garment size chart please choose your size based on your measurements.

About the refund

We guarantee to refund your money to your account within 30 days.

About the return or exchange

Please contact our Customer Service service@metrosteps.com  to get the return address. please allow a little bit of color and size difference, this is inevitable.